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Buddy Day
I have been a fan of Prêt-A-Manger for some time; their sandwiches and stuff are delicious, they have a genuine social conscience, their responsible attitude towards ingredients fills me with hope the way their team members behave is an inspiration. I have always wondered how they engender such fantastic customer service behaviour. I have recently [...]
Ready for everything or anything?
Would you rather be ready for everything or ready for anything? Ready for everything suggests a great deal of preparation – imagining every possible scenario and preparing for it. Of course you would also need to plan for the unexpected: The tangents, the distractions, the objections, the heckles and the miss-matched expectations. Ready for anything [...]
Managing things
Have you ever noticed that whenever you think about about ‘managing relationships’ you never really have them? Maybe you do on a surface level, but not many on a deep, open, effortless level. Your really great relationships probably don’t need any managing. Relationships are not things, they are a collection of experiences, and if you [...]
The Change Curve
I never really understood the idea of managing change. To me, it’s a bit like having a process to make sure the stable door is shut properly long after the horse has bolted. The fundamental reason for the range of emotions labeled on ‘the change curve’ (that people may or may not experience) is that [...]
The Illusion of Certainty
Certain people like to be certain about certain things that they certainly can’t be certain about. One of the things that changed my life completely was learning to say, “I don’t know.” I would invite you to experiment with it… Simply relaxing and taking the time to think “I don’t know” has extraordinary consequences. “I [...]
More of what you DO want not less of what you DON’T
I have said on previous blogs, often feedback will be more about the person giving it than the person receiving it, and sometimes their underlying concerns may be very different to yours. I find it challenging when my objective is getting a fantastic result, but the objective of the person I’m working for is to [...]
Craftsman Wanted
A close friend of mine is a highly skilled craftsman. He stands at his bench, in a world where time does not exist, calling on years of skill and experience without effort or needing to think about it, and he creates. It is irrelevant whether or not he has the attention of others, he’s just [...]

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