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Allowing people to have a personality

I love this… Click on the article to view the video…

Buddy Day

I have been a fan of Prêt-A-Manger for some time; their sandwiches and stuff are delicious, they have a genuine social conscience, their responsible attitude towards ingredients fills me with hope the way their team members behave is an inspiration. I have always wondered how they engender such fantastic customer service behaviour. I have recently [...]

Bouncing balls and organic systems

If you were to observe a proficient footballer doing ‘keep ups’ (juggling the ball with his/her feet and keeping it from making contact with the ground) you may suggest that they have good ‘ball control’ or that they are ‘controlling the ball’ well. Obviously they are not ‘controlling the ball’. They can’t make it stop [...]

Ready for everything or anything?

Would you rather be ready for everything or ready for anything? Ready for everything suggests a great deal of preparation – imagining every possible scenario and preparing for it. Of course you would also need to plan for the unexpected: The tangents, the distractions, the objections, the heckles and the miss-matched expectations. Ready for anything [...]

Managing things

Have you ever noticed that whenever you think about about ‘managing relationships’ you never really have them? Maybe you do on a surface level, but not many on a deep, open, effortless level. Your really great relationships probably don’t need any managing. Relationships are not things, they are a collection of experiences, and if you [...]

The Change Curve

I never really understood the idea of managing change. To me, it’s a bit like having a process to make sure the stable door is shut properly long after the horse has bolted. The fundamental reason for the range of emotions labeled on ‘the change curve’ (that people may or may not experience) is that [...]

The Illusion of Certainty

Certain people like to be certain about certain things that they certainly can’t be certain about. One of the things that changed my life completely was learning to say, “I don’t know.” I would invite you to experiment with it… Simply relaxing and taking the time to think “I don’t know” has extraordinary consequences. “I [...]

Metaphoric communication is not just for the big messages

I once worked with a friend and, at the outset of projects it became obvious that we had very different ways of thinking. At the creative stage I was enthusiastic, optimistic, interested in possibility and unencumbered by commercial reality. He was grounded and immediately looked for pitfalls or anything that was unrealistic. I later valued [...]

More of what you DO want not less of what you DON’T

I have said on previous blogs, often feedback will be more about the  person giving it than the person receiving it, and sometimes their underlying concerns may be very different to yours. I find it challenging when my objective is getting a fantastic result, but the objective of the person I’m working for is to [...]

Craftsman Wanted

A close friend of mine is a highly skilled craftsman. He stands at his bench, in a world where time does not exist, calling on years of skill and experience without effort or needing to think about it, and he creates. It is irrelevant whether or not he has the attention of others, he’s just [...]