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Buddy Day
I have been a fan of Prêt-A-Manger for some time; their sandwiches and stuff are delicious, they have a genuine social conscience, their responsible attitude towards ingredients fills me with hope the way their team members behave is an inspiration. I have always wondered how they engender such fantastic customer service behaviour. I have recently [...]
Ready for everything or anything?
Would you rather be ready for everything or ready for anything? Ready for everything suggests a great deal of preparation – imagining every possible scenario and preparing for it. Of course you would also need to plan for the unexpected: The tangents, the distractions, the objections, the heckles and the miss-matched expectations. Ready for anything [...]
Managing things
Have you ever noticed that whenever you think about about ‘managing relationships’ you never really have them? Maybe you do on a surface level, but not many on a deep, open, effortless level. Your really great relationships probably don’t need any managing. Relationships are not things, they are a collection of experiences, and if you [...]
What do you have to be ignoring to think that?
I love this question. I asked it a couple of times last week and enjoyed watching the typical confusion followed by revelation. It’s a fast and elegant way to become aware of counter-examples and open your mind. I’m running a self-application experiment this week and I urge you to join me: Every time I catch [...]
I will be Okay when…
Oh dear; I’m sorry to point this out, but If you are not okay now, you are not okay. Get creative and deal with it now! Mix it up! Change stuff! Why postpone dealing with it until some future date when things may or may not be different? (Most likely they will not). I’ll be [...]
‘I’ can’t do that
I often wonder if our identity, our sense of ‘I’ is the biggest barrier to creativity. I wonder if we need it. I’m not sure I have an identity because there is not any judgement that I make about myself that I consider to be universally true. Allow me to demonstrate… Think of an opinion [...]
Is this all there is?
I heard it again recently, those ludicrous words; “Is this all there is?” As usual I resisted the temptation to say, “Yes, and here’s how you have created that world…” The only way to get to “Is this all there is?” is to have created a life that is way too easy. In society’s eyes [...]
The Change Curve
I never really understood the idea of managing change. To me, it’s a bit like having a process to make sure the stable door is shut properly long after the horse has bolted. The fundamental reason for the range of emotions labeled on ‘the change curve’ (that people may or may not experience) is that [...]
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